Customer Support Center

At MFI Medical, customer service is our top priority. Our team of dedicated specialists work with you to find you what you need. For more information, contact our team directly.

Hours:
Mon-Fri 7AM-5PM PST

Main Office:
10695 Treena St, #105, San Diego, CA, 92131

Returns

Return Policy

Items can be returned for free within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. If the item detail page includes a "Free Returns" badge, the product is eligible for free return shipping.

Item must be returnable, unopened, unused, in original packaging and safety seals cannot be opened or broken. Return request must be submitted within 30 days of receiving delivery. Authorized returns must be returned within 5 business days of the return authorization. Customer is responsible for packing return properly.

Most returns need to be processed through our Online Returns Center. Returns for oversized, non-returnable, or items past the 30 day return period can be requested online using our manual return request form for review.

MFI shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product or the item is damaged during shipping.

Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Shipping fees are non-refundable, except when due to MFI error. Shipping fee refund requests need to emailed to returns@mfimedical.com. Please be sure to list the order number, return reason, and a full explanation. The return still needs to be processed through the Online Returns Center.

We strongly recommend you keep your packaging for at least the first 90 days after purchase.

Cancellation Policy

You can cancel items or orders that haven't entered the shipping process yet by contacting our Order Processing Team. Once an order has shipped, it cannot be canceled. You may refuse the order upon delivery, in which case the standard return policy for the item will apply. There is no penalty for cancellation of an order prior to shipment, however, this does not apply to special/custom orders.

Computers and Electronics

Electronics purchased from MFI that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.

Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.

Customizable Products

Returns on custom products that have had different customization options, including any configurations, or designs are as follows:

  • Notify MFI within 14 days of receipt.
  • Due to personal configuration, or design on these products, MFI is not required to accept returns or exchanges unless the items are damaged or defective upon arrival.
  • If there is an error in the configuration, or design due to a mistake by the manufacturer, you are protected per the MFI Guarantee.

All product packaging (such as boxes) must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Digital Products

Unless otherwise specified, activation codes, and software downloads are not returnable after purchase.

Extra Items

You may have received an extra item in your shipment. If this is the case, please email returns@mfimedical.com with the subject ‘Received Extra Item’. We will email you a prepaid return label to return the extra item.

Gifts

Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn't a gift receipt in the box, it may mean the person didn't mark it as a gift but still intended to send it as one. If you don't want the item, you can return it for a refund through our Gift Return process. For more information on returning a gift, go to: Return a Gift.

Installation Fees, Service Contracts or Warranties

Service contracts or warranties can be canceled within 30 days of purchase. Installation fees can be canceled up to 48 hours before the service is performed.

If you no longer require installation services or other service plans, please contact our Customer Success Team.

Mattresses and Pads

Mattresses must be returned within 30 days in the original, unopened/unused packaging for a refund. Product exchange may be available if item is opened/used. Contact our Customer Success Team to discuss your exchange request.

Non-Returnable Items

We would love to process every return request. Due to health and safety concerns, we cannot authorize all returns. Some items will state in their description that they are non-returnable.

Non-returnable items include but are not limited to:

  • Customizable Items
  • Digital Items
  • Items Missing Original Packaging
  • Items With Broken Safety Seals
  • Special Order Items

Requests for non-returnable items need to be submitted through the manual return request form for review.

Oversized Items

Oversized items may be returned to our facility or by freight shipping. Under some circumstances, you may be charged return shipping fees. Please use the manual return request form for oversized items. We will be able to inform you of any return shipping costs.

Return Requirements

Item must be returnable, unopened, unused, and in original packaging. Return request must be submitted within 30 days of receiving delivery. Authorized returns must be returned within 5 business days of the return authorization. Customer is responsible for packing return properly.

Wrong Items

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent.

  • Return Policy
  • Cancellation Policy
  • Computers and Electronics
  • Customizable Products
  • Digital Products
  • Extra Items
  • Gifts
  • Installation Fees, Service Contracts or Warranties
  • Mattresses and Pads
  • Non-Returnable Items
  • Oversized Items
  • Return Requirements
  • Wrong Items
  • Return Policy

    Items can be returned for free within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. If the item detail page includes a "Free Returns" badge, the product is eligible for free return shipping.

    Item must be returnable, unopened, unused, in original packaging and safety seals cannot be opened or broken. Return request must be submitted within 30 days of receiving delivery. Authorized returns must be returned within 5 business days of the return authorization. Customer is responsible for packing return properly.

    Most returns need to be processed through our Online Returns Center. Returns for oversized, non-returnable, or items past the 30 day return period can be requested online using our manual return request form for review.

    MFI shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product or the item is damaged during shipping.

    Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

    Shipping fees are non-refundable, except when due to MFI error. Shipping fee refund requests need to emailed to returns@mfimedical.com. Please be sure to list the order number, return reason, and a full explanation. The return still needs to be processed through the Online Returns Center.

    We strongly recommend you keep your packaging for at least the first 90 days after purchase.

  • Cancellation Policy

    You can cancel items or orders that haven't entered the shipping process yet by contacting our Order Processing Team. Once an order has shipped, it cannot be canceled. You may refuse the order upon delivery, in which case the standard return policy for the item will apply. There is no penalty for cancellation of an order prior to shipment, however, this does not apply to special/custom orders.

  • Computers and Electronics

    Electronics purchased from MFI that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.

    Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.

  • Customizable Products

    Returns on custom products that have had different customization options, including any configurations, or designs are as follows:

    • Notify MFI within 14 days of receipt.
    • Due to personal configuration, or design on these products, MFI is not required to accept returns or exchanges unless the items are damaged or defective upon arrival.
    • If there is an error in the configuration, or design due to a mistake by the manufacturer, you are protected per the MFI Guarantee.

    All product packaging (such as boxes) must be returned with the item. Products missing all their applicable tags are not acceptable for return.

  • Digital Products

    Unless otherwise specified, activation codes, and software downloads are not returnable after purchase.
  • Extra Items

    You may have received an extra item in your shipment. If this is the case, please email returns@mfimedical.com with the subject ‘Received Extra Item’. We will email you a prepaid return label to return the extra item.
  • Gifts

    Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn't a gift receipt in the box, it may mean the person didn't mark it as a gift but still intended to send it as one. If you don't want the item, you can return it for a refund through our Gift Return process. For more information on returning a gift, go to: Return a Gift.
  • Installation Fees, Service Contracts or Warranties

    Service contracts or warranties can be canceled within 30 days of purchase. Installation fees can be canceled up to 48 hours before the service is performed.

    If you no longer require installation services or other service plans, please contact our Customer Success Team.

  • Mattresses and Pads

    Mattresses must be returned within 30 days in the original, unopened/unused packaging for a refund. Product exchange may be available if item is opened/used. Contact our Customer Success Team to discuss your exchange request.
  • Non-Returnable Items

    We would love to process every return request. Due to health and safety concerns, we cannot authorize all returns. Some items will state in their description that they are non-returnable.

    Non-returnable items include but are not limited to:

    • Customizable Items
    • Digital Items
    • Items Missing Original Packaging
    • Items With Broken Safety Seals
    • Special Order Items

    Requests for non-returnable items need to be submitted through the manual return request form for review.

  • Oversized Items

    Oversized items may be returned to our facility or by freight shipping. Under some circumstances, you may be charged return shipping fees. Please use the manual return request form for oversized items. We will be able to inform you of any return shipping costs.

  • Return Requirements

    Item must be returnable, unopened, unused, and in original packaging. Return request must be submitted within 30 days of receiving delivery. Authorized returns must be returned within 5 business days of the return authorization. Customer is responsible for packing return properly.
  • Wrong Items

    If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent.

Earn rewards points

Sign up for an account

Earn rewards points