Most items can be returned for free within 30 days of receipt (domestic shipped orders). With MFI Medical’s Online Returns Center, returning something is easier than ever. Simply fill out a request through the online portal and ship the items back free of charge to you.
All of our customers have access to dedicated account managers. Our team of account managers is ready to help you find the right item at the absolute best price available. To find your account manager, visit our Account Managers page and click on your state.
Oversized Shipping
Freight: $545 per oversized item. Item arrives secured to a pallet and delivered up to address.
Freight delivery does not include bringing the shipment inside of the address, unpacking, or disposing of packing material. Customer is responsible for moving the shipment into their address, unpacking, and disposing of packing material.
Inside Delivery: $995 for the 1st oversized item and $695 for each additional oversized item. Includes unloading, unpacking, disposing of packing material, and placement of your items in the location of your choice.
Residential Inside Delivery (Hospital Beds): $1,995 per oversized item. Includes unloading, unpacking, disposing of packing material, and placement of your items in the location of your choice.
Inside delivery does not include training, assembly, or installation. Does not apply to hospital beds shipping to residential addresses. Customer is responsible for ensuring that the items can be delivered in the desired location without issue. The carrier is not able to remove old equipment or obstacles.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us let us know! We want you to be confident that you have found the absolute best price for the product you are purchasing. Visit our Price Match suport page to request a price match.
Already purchased? We will process a credit on your account if you made the purchase within 30 days.
Haven't purchased yet? We will match and try to beat our competitors' price.
Our Price Match Policy has some limitations. For more information you may read our policy page.
Sales Tax Exemption
Are you or your business tax exempt? To provide tax exemption MFI Medical requires the following necessary information:
Territory/state in which you wish to enroll
Entity type of your organization
Organization's address
Exemption numbers or exemption form (if applicable)
Request Tax Exemption / Request Tax Refund
To request tax exemption or a tax refund, as well as full details, including states and territories subject to tax, documentation requirements, federal government, and GSA purchases, please visit our Sales Tax & Exemption Policy Page. We will review your information and email confirmation within 1-2 business days.
Estimated Delivery
Delivery estimates are calculated by adding the estimated handling time and the estimated shipping time. Estimates apply to standard shipping options, not expedited or international shipping options.
For more information, please visit our shipping policy page or contact our office to speak with a member of our team.
Warranty Policy
Warranty information can be found on each product page under the Key Features and within the product description. Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished) and by manufacturer.
Please find the condition of the item you have below:
Factory New Items are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
Factory Refurbished are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
Certified Refurbished items are warrantied through MFI Medical. Warranty claims should be submitted through our online service ticket request.
After expiration of warranty, MFI is available to assist with telephonic technical support free of charge. Please request service here.
*Please note that shipping charges are usually not covered under warranty.
Earn Points on Orders
Earn points with every purchase at MFI Medical
Points are redeemed at checkout for cash savings. Gold VIP members receive 1 point for every dollar spent. Platinum VIP members receive 2 points for every dollar spent. Diamond VIP members receive 3 points for every dollar spent.
Certified Refurbished equipment has been refurbished, tested, and internally certified by MFI to look and work like new. Including full diagnostic testing and replacement of parts and components.
With every purchase of a piece of certified refurbished equipment, you receive the MFI Certified Guarantee. With this guarantee, you are eligible for a replacement or refund within 30 days of receiving the product if it does not work as expected and the reliability of MFI’s team of BioMed engineers for technical support.
Factory New items are in new condition and warrantied through the manufacturer. These items may be delivered directly from the factory. MFI Medical is available to assist with any manufacturer warranty claims.
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