MFI Medical is proud to offer Vizient GPO members exclusive pricing. We work closely with major manufacturers and partner with group purchasers to pass the savings on to our customers. For eligibility, please contact our office at 1-800-633-1558.
Free Returns and Exchanges
This product is eligible for free returns!
Most items can be returned for free within 30 days of receipt. With MFI Medical’s Online Returns Center, returning something is easier than ever. Simply fill out a request through the online portal and ship the items back free of charge to you.
Free Shipping Policy
Enjoy free shipping on orders over $100 when shipping within the contiguous U.S. Shipping is just $8.95 on U.S. parcel shipping orders under $100.
All of our customers have access to dedicated account managers. Our team of account managers is ready to help you find the right item at the absolute best price available. To find your account manager, visit our Account Managers page and click on your state.
Free Dock-to-Dock Freight Shipping
Free Dock to Dock Shipping on orders traveling within the contiguous U.S.
$125 charge for liftgate curbside delivery.
Order will arrive secured to a pallet. The customer is responsible for unpacking and disposing of packing material.
$695 White Glove Delivery charge per order to commercial locations.
Freight delivery is between 9am - 5pm on weekdays.
Delivery appointments and other delivery exceptions are available for an additional charge. Contact us for more information.
Freight shipping is available for an additional charge for addresses outside the continental US. Please select the Freight or White Glove Delivery option during checkout. Our specialists will contact you via phone or email with the additional delivery cost prior to processing your order. Contact us to receive exact shipping costs prior to placing your order.
Any notable damage needs to be reported to delivery driver and order should be refused.
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us let us know! We want you to be confident that you have found the absolute best price for the product you are purchasing.
Contact us with a link to the same product on our website, on our competitors’ website, or a copy of a competitive formal quotation.
Already purchased? We will process a credit on your account if you made the purchase within 30 days.
Haven't purchased yet? We will contact you if you are looking to make a new purchase and try to beat the lower price.
Our Price Match Policy has some limitations. For more information you may read our policy page.
Sales Tax Exemption
Items sold by MFI Medical and shipped to locations in the US, including territories, may be subject to tax.
The amount of tax charged on your order depends on many factors including the following:
The identity of the seller
The type of item or service purchased
The time and location of fulfillment
The shipment or delivery address of your order
Tax Exemption Program
Be sure that you have all the necessary information for enrollment:
Territory/state in which you wish to enroll
Entity type of your organization
Organizations address
Exemption numbers or exemption form* (if applicable).
To Request Tax Exempt Status
Email your tax exempt certificate to exempt@mfimedical.com, and include your name in the subject line. To learn more visit our policy page.
Request a Tax Refund
If you were charged tax and are tax exempt, the following information is provided on how to request a tax refund. Contact Customer Service by emailing exempt@mfimedical.com with a detailed request. Include supporting tax exemption documentation for the state with your order number. Refunds are normally confirmed 2 business days and fully refunded within 3-5 business days.
Note: Some state or U.S. territory exemptions are only issued by their respective taxing authorities. If you have such an exemption, you will be asked to submit a copy of your certificate for enrollment. Customer Service will then review your application and will email within 24 hours to confirm your enrollment or to request additional information.
Tax Exemption Program Documentation and Requirements
There are many individuals or businesses that may qualify to make tax exempt purchases. Such as:
Federal Government
Tax doesn't generally apply to purchases made by the United States government. In order to document that a sale has been made to an agent of the U.S. government, MFI requires a copy of one of the following to enroll in MFI's Tax Exemption Program:
Federal tax ID certificate
Certificate of exempt status or affidavit
Government voucher
Government Services Administration (GSA) Purchases
In order for the federal exemption to apply, submit a completed GSA statement.
Other Purchasers
All other purchasers using a tax exemption need to provide us with a copy of a state resale certificate, tax exemption certificate, or other acceptable proof of tax exemption for the state or US territory where the items will be shipped.
Estimated Delivery
Delivery estimates are calculated by adding the estimated handling time and the estimated shipping time. Estimates apply to standard shipping options, not expedited shipping options.
For more information, please visit our shipping policy page or contact our office to speak with a member of our team.
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