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Condition:
Factory New
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Country of Origin: USA
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Warranty:
- No-cost, expedited delivery of factory-grade parts for fast, reliable repairs
- Annual replacement of one major accessory per device if damaged or broken
- Repair or replacement parts for devices affected by everyday wear and tear
- Expert assistance from Welch Allyn specialists within four business hours
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Learn more:
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MFR:
Hillrom
Ships from MFI Medical
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MPN: S2-CSM
- Phone: (800) 445-3730
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Frequently asked questions
Does this program include high-quality OEM parts?
Yes, the program provides Original Equipment Manufacturer (OEM) replacement parts and service kits to ensure your in-house maintenance achieves factory-grade quality and minimizes service downtime.
Key benefits of this feature include:
- No Cost: All required OEM parts and service kits are provided complimentary as part of the partnership program.
- Expedited Delivery: Parts are shipped quickly to facilitate rapid repairs.
- Factory Standards: Using genuine OEM components ensures repairs maintain the high performance standards of your covered devices.
Does the program include certified technical training?
Yes, the program is designed to empower in-house maintenance teams by including Technical Training Credits for every covered device. These credits are redeemable for:
- Free, certified online technical service training courses from Welch Allyn.
This benefit ensures your biomedical technicians can perform high-quality, safe, and cost-effective repairs and calibrations in alignment with factory standards.
Are certified technical training credits included?
Yes, the Connex Bio-Med Partnership Program is designed to empower your technicians with essential, certified training.
Key training benefits include:
- Training Credits: You earn credits for every covered device enrolled in the program.
- Certified Courses: These credits can be redeemed for free, certified online technical service training courses.
This feature helps ensure your in-house team maintains the highest level of expertise for efficient maintenance and repairs, minimizing costly service downtime.
Is priority expert support included?
Yes, the Welch Allyn Connex Bio-Med Partnership Program includes guaranteed Priority Expert Support to help your team maintain operational efficiency and minimize downtime. You are guaranteed a response from Welch Allyn specialists within four business hours.
Is loaner unit coverage included?
Yes, the Welch Allyn Connex Bio-Med Partnership Program includes complimentary loaner unit coverage.
This essential feature ensures service continuity by providing a replacement device while your primary unit is undergoing necessary repairs, which significantly helps mitigate facility downtime.
Is major accessory replacement covered annually?
Yes, the Welch Allyn Connex Bio-Med Partnership Program includes robust Comprehensive Accessory Protection to maintain device readiness and reduce unexpected costs.This feature specifically covers:
- The guaranteed annual replacement of one major accessory per covered device if it is damaged or broken.
This is separate from the program’s general Accidental Damage Coverage, which provides parts for the repair or replacement of the main device itself due to everyday wear and tear.
Are software updates included in the program?
Yes, the Welch Allyn Connex Bio-Med Partnership Program includes comprehensive software support to ensure your covered devices operate optimally and securely.This guarantees access to:
- The latest software updates and minor improvements.
- Crucial bug fixes for enhanced device stability and security.
Does the program offer multiple contract durations?
Yes, the Welch Allyn Connex Bio-Med Partnership Program offers flexible contract configurations to meet your service needs. You can choose from the following durations:
- 1 Year
- 2 Year
- 5 Year
What is the program's lead time?
The estimated lead time for the Welch Allyn Connex Bio-Med Partnership Program is 4-5 weeks. This is the typical timeframe required for the program to be activated after your order is placed.
Does the program include accidental damage protection?
Yes, the Welch Allyn Connex Bio-Med Partnership Program provides comprehensive protection to maximize device uptime and control repair costs. This coverage includes:
- Accidental Damage Coverage: This benefit provides the necessary parts for the repair or replacement of devices damaged by everyday wear and tear resulting from routine operational use.
- Comprehensive Accessory Protection: If a major accessory is damaged or broken, you receive one free replacement for that accessory per covered device annually.
Welch Allyn Connex Bio-Med Partnershi...