MFI Medical Equipment is an award-winning, customer service oriented company dedicated to offering high-quality products at the best prices available. MFI continues to be a preferred trusted vendor to a range of hospitals, physicians, government entities, universities, individual patients, and all manner of customers. Our team is constantly expanding to bring our customers better service and more products to fit a range of needs. In addition to medical retail sales, MFI offers services including equipment calibration, repair, recycling, and more.
MFI Medical is proud to offer Vizient GPO members exclusive pricing. We work closely with major manufacturers and partner with group purchasers to pass the savings on to our customers. For eligibility, please contact our office at 1-800-633-1558.
Free Returns and Exchanges
This product is eligible for free returns!
Most items can be returned for free within 30 days of receipt. With MFI Medical’s Online Returns Center, returning something is easier than ever. Simply fill out a request through the online portal and ship the items back free of charge to you.
Free Shipping Policy
Enjoy free shipping on orders over $100 when shipping within the contiguous U.S. Shipping is just $8.95 on U.S. parcel shipping orders under $100.
All of our customers have access to dedicated account managers. Our team of account managers is ready to help you find the right item at the absolute best price available. To find your account manager, visit our Account Managers page and click on your state.
Free Dock-to-Dock Freight Shipping
Free Dock to Dock Shipping on orders traveling within the contiguous U.S.
$125 charge for liftgate curbside delivery.
Order will arrive secured to a pallet. The customer is responsible for unpacking and disposing of packing material.
$695 White Glove Delivery charge per order to commercial locations.
Freight delivery is between 9am - 5pm on weekdays.
Delivery appointments and other delivery exceptions are available for an additional charge. Contact us for more information.
Freight shipping is available for an additional charge for addresses outside the continental US. Please select the Freight or White Glove Delivery option during checkout. Our specialists will contact you via phone or email with the additional delivery cost prior to processing your order. Contact us to receive exact shipping costs prior to placing your order.
Any notable damage needs to be reported to delivery driver and order should be refused.
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us let us know! We want you to be confident that you have found the absolute best price for the product you are purchasing.
Contact us with a link to the same product on our website, on our competitors’ website, or a copy of a competitive formal quotation.
Already purchased? We will process a credit on your account if you made the purchase within 30 days.
Haven't purchased yet? We will contact you if you are looking to make a new purchase and try to beat the lower price.
Our Price Match Policy has some limitations. For more information you may read our policy page.
Sales Tax Exemption
Sales Tax
Items sold by MFI Medical and shipped to locations in the US, including territories, may be subject to tax.
The amount of tax charged on your order depends on many factors including the following:
The identity of the seller
The type of item or service purchased
The time and location of fulfillment
The shipment or delivery address of your order
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. We provide a sales tax estimate when confirming an order. Actual sales tax amount may then be updated later when your order is finalized and completed.
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Moreover, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address. Also, the total selling price of an item will generally include item-level shipping and handling charges, and item level discounts. If applied at an order level, these charges, may be allocated to the individual items in an order.
Items sold by MFI Medical that are shipped to destinations in the following states and US territories may be subject to tax:
Alabama**
Arizona
California
Colorado
Florida
Georgia
Illinois
Indiana
Kansas
Kentucky
Louisiana
Maryland
Massachusetts
Michigan
Minnesota
Nevada
New Jersey
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
South Carolina
Texas
Utah
Virginia
Washington
Wisconsin
**Alabama Seller will collect the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010367962.
Note: No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
Tax Exemption Program
Be sure that you have all the necessary information for enrollment:
Territory/state in which you wish to enroll
Entity type of your organization
Organization's address
Exemption numbers or exemption form* (if applicable).
*Note: Some state or U.S. territory exemptions are only issued by their respective taxing authorities. If you have such an exemption, you will be asked to submit a copy of your certificate for enrollment. Customer Service will then review your application and will email within 24 hours to confirm your enrollment or to request additional information.
Tax Exemption Program Documentation and Requirements
There are many individuals or businesses that may qualify to make tax exempt purchases. Such as:
Federal Government
Tax doesn't generally apply to purchases made by the United States government. In order to document that a sale has been made to an agent of the U.S. government, MFI requires a copy of one of the following to enroll in MFI's Tax Exemption Program:
Federal tax ID certificate
Certificate of exempt status or affidavit
Government voucher
Government Services Administration (GSA) Purchases
In order for the federal exemption to apply, submit a completed [GSA statement](https://cdn.shopify.com/s/files/1/1046/1086/files/MFI_GSA_Statement.pdf?10509).
Other Purchasers
All other purchasers using a tax exemption need to provide us with a copy of a state resale certificate, tax exemption certificate, or other acceptable proof of tax exemption for the state or US territory where the items will be shipped.
To Request Tax Exempt Status
Email your tax exempt certificate to exempt@mfimedical.com, and include your name in the subject line.
Request a Tax Refund
If you were charged tax and are tax exempt, the following information is provided on how to request a tax refund.
Contact Customer Service by emailing [exempt@mfimedical.com](mailto:exempt@mfimedical.com) with a detailed request.
Please include supporting tax exemption documentation from the state that you are registered in, along with your order number..
Refunds are normally confirmed within 2 business days and fully refunded within 3-5 business days.
Please keep in mind, during the COVID-19 pandemic refunds may take up to 10 business days to appear back in your account.
Estimated Delivery
Delivery estimates are calculated by adding the estimated handling time and the estimated shipping time. Estimates apply to standard shipping options, not expedited shipping options.
For more information, please visit our shipping policy page or contact our office to speak with a member of our team.
Warranty Policy
Warranty information can be found on each product page under the Key Features and within the product description. Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished) and by manufacturer.
Please find the condition of the item you have below:
Factory New Items are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
Factory Refurbished are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
Certified Refurbished items are warrantied through MFI Medical. Warranty claims should be submitted through our online service ticket request.
After expiration of warranty, MFI is available to assist with telephonic technical support free of charge. Please request service here.
*Please note that shipping charges are usually not covered under warranty.
Become a VIP & earn points
Earn points with every purchase at MFI Medical
Points are redeemed at checkout for cash savings. Gold VIP members receive 1 point for every dollar spent. Platinum VIP members receive 2 points for every dollar spent. Diamond VIP members receive 3 points for every dollar spent.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within 30 days of your purchase date, let us know and we will credit your account. Also, we will credit your account if you find that our own website has a lower price for the same item within 30 days of your purchase date. We want you to be confident that you have found the absolute best price for the product you are purchasing.
Contact us with a link to the same product on our website, on our competitors’ website, or a copy of a competitive formal quotation. We will process a credit on your account if you made the purchase within 30 days. We will contact you if you are looking to make a new purchase and try to beat the lower price.
Our Price Match Policy has some limitations, so please refer to our customer support center for full details and exclusions.
Financing
Keep your cash and finance your purchase today instead. Apply for financing and pay for your purchase over time with low monthly payments. The application is simple, certified, and secure. Best of all, MFI Medical is here to assist every step of the way.
Lead Time
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within 30 days of your purchase date, let us know and we will credit your account. Also, we will credit your account if you find that our own website has a lower price for the same item within 30 days of your purchase date. We want you to be confident that you have found the absolute best price for the product you are purchasing.
Contact us with a link to the same product on our website, on our competitors’ website, or a copy of a competitive formal quotation. We will process a credit on your account if you made the purchase within 30 days. We will contact you if you are looking to make a new purchase and try to beat the lower price.
Our Price Match Policy has some limitations, so please refer to our customer support center for full details and exclusions.
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Member pricing
MFI Medical is proud to offer exclusive benefits and lower prices to our loyal members. We work closely with major manufacturers and partner with group purchasers to pass the savings on to our members. You can find special member pricing below the product price when you are logged in.
Warranty Policy
Warranty information can be found on each product page under the Key Features and within the product description. Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished) and by manufacturer.
Please find the condition of the item you have below:
Factory New Items are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
Factory Refurbished are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
Certified Refurbished items are warrantied through MFI Medical. Warranty claims should be submitted through our online service ticket request.
After expiration of warranty, MFI is available to assist with telephonic technical support free of charge. Please request service here.
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