Customer Support Center

At MFI Medical, customer service is our top priority. Our team of dedicated specialists work with you to find you what you need. For more information, contact our team directly.

Hours:
Mon-Fri 7AM-5PM PST

Main Office:
10695 Treena St, #105, San Diego, CA, 92131

Shipping Information

Shipping to Contiguous U.S.

  • Free shipping on orders of $200 or more.
  • $10 shipping charge on orders under $200.

Shipping Outside Contiguous U.S. & Canada

Orders shipping outside the continental U.S or to Canada will require a shipping quote. Before we process your order, our processing team will prepare a shipping quote and contact you with the additional shipping cost. Feel free to email or call to get exact shipping costs.

Expedited Shipping

Expedited shipping is available for an additional charge. If you're facing a time constraint, please select an expedited shipping option during checkout. Our specialists will contact you via phone or email with the expedited shipping cost and options prior to processing your order. Additionally, MFI is able to ship using the customer's shipping account if requested.

Freight Shipping

  • Free Dock to Dock Shipping on orders traveling within the continental U.S.
  • $75 charge for liftgate curbside delivery.
  • Order will arrive secured to a pallet. Customer is responsible for unpacking and disposing of packing material.
  • Freight and White Glove Delivery is available for an additional charge for addresses outside the continental US. Please select the Freight or White Glove Delivery option during checkout. Our specialists will contact you via phone or email with the additional delivery cost prior to processing your order. Feel free to email or call to get exact shipping costs.
  • Freight delivery is between 9am - 5pm on weekdays. Please let us know if a delivery appointment is preferred.

White Glove Delivery

  • White Glove Delivery means that the Carrier Delivery Agents will unload and place your items in the room of your choice. White Glove service includes unpacking, removal and disposal of packing materials.
  • Customer is responsible for ensuring that the items can be delivered in the desired room without issue. Carrier Delivery Agents are not able to remove old equipment or obstacles.
  • $450 White Glove Delivery charge per order to commercial locations.
  • $500 White Glove Delivery charge per order to residential locations.
  • Freight and White Glove Delivery is available for an additional charge for addresses outside the continental US. Please select the Freight or White Glove Delivery option during checkout. Our specialists will contact you via phone or email with the additional delivery cost prior to processing your order. Feel free to email or call to get exact shipping costs.
  • White glove delivery is typically between 9am - 5pm on weekdays. The carrier will call to schedule a delivery appointment. Additional costs will apply if delivery is needed after 5pm.

International Shipping Policy

  • Please note that the international shipping cost does not include additional taxes and fees that may be applied by customs. Recipient is responsible for covering any costs incurred through customs as well as providing required documentation for the shipment to be successfully delivered. If the recipient does not follow through with required documentation and/or taxes and fees, the order is subject to cancellation, and all shipping costs incurred will be deducted from the refund in addition to the standard return fees.
  • MFI will not be providing shipping quotes for orders under $500. Customers will need to use their own shipping account, or the order can be sent to a freight forwarder within the U.S. where the customer will be responsible for getting their items to their destination.

Damaged Shipments

  • Please thoroughly inspect your package upon delivery. Customer must notify the carrier of any visible damage at time of delivery for insurance claim purposes.
  • Non-visible damage to the product due to shipping must be reported to MFI within 48 hours from the time of delivery.
  • If the equipment is damaged beyond use or visibly needs repair, the customer should refuse delivery of the shipment and notify MFI immediately.

Shipping Carriers

MFI makes ordering easy with simple shipping options. We select the best carrier depending on the specific product. Carriers range from FedEx, UPS, DHL, Freight, and more.

Lead Time vs. Shipping Time

Lead time refers to the amount of time required for your order to be prepared for shipment. Shipping time refers to the amount of time required for your order to be delivered, after the order has shipped from our facility or from one of our suppliers' facilities.

To calculate an estimated delivery time, please add the product's estimated lead time to the estimated shipping time. You may refer to the table below for available shipping methods and respective transit times and costs.

  • Shipping to Contiguous U.S.
  • Shipping Outside Contiguous U.S. & Canada
  • Expedited Shipping
  • Freight Shipping
  • White Glove Delivery
  • International Shipping Policy
  • Damaged Shipments
  • Shipping Carriers
  • Lead Time vs. Shipping Time
  • Shipping to Contiguous U.S.

    • Free shipping on orders of $200 or more.
    • $10 shipping charge on orders under $200.

  • Shipping Outside Contiguous U.S. & Canada

    Orders shipping outside the continental U.S or to Canada will require a shipping quote. Before we process your order, our processing team will prepare a shipping quote and contact you with the additional shipping cost. Feel free to email or call to get exact shipping costs.

  • Expedited Shipping

    Expedited shipping is available for an additional charge. If you're facing a time constraint, please select an expedited shipping option during checkout. Our specialists will contact you via phone or email with the expedited shipping cost and options prior to processing your order. Additionally, MFI is able to ship using the customer's shipping account if requested.

  • Freight Shipping

    • Free Dock to Dock Shipping on orders traveling within the continental U.S.
    • $75 charge for liftgate curbside delivery.
    • Order will arrive secured to a pallet. Customer is responsible for unpacking and disposing of packing material.
    • Freight and White Glove Delivery is available for an additional charge for addresses outside the continental US. Please select the Freight or White Glove Delivery option during checkout. Our specialists will contact you via phone or email with the additional delivery cost prior to processing your order. Feel free to email or call to get exact shipping costs.
    • Freight delivery is between 9am - 5pm on weekdays. Please let us know if a delivery appointment is preferred.

  • White Glove Delivery

    • White Glove Delivery means that the Carrier Delivery Agents will unload and place your items in the room of your choice. White Glove service includes unpacking, removal and disposal of packing materials.
    • Customer is responsible for ensuring that the items can be delivered in the desired room without issue. Carrier Delivery Agents are not able to remove old equipment or obstacles.
    • $450 White Glove Delivery charge per order to commercial locations.
    • $500 White Glove Delivery charge per order to residential locations.
    • Freight and White Glove Delivery is available for an additional charge for addresses outside the continental US. Please select the Freight or White Glove Delivery option during checkout. Our specialists will contact you via phone or email with the additional delivery cost prior to processing your order. Feel free to email or call to get exact shipping costs.
    • White glove delivery is typically between 9am - 5pm on weekdays. The carrier will call to schedule a delivery appointment. Additional costs will apply if delivery is needed after 5pm.

  • International Shipping Policy

    • Please note that the international shipping cost does not include additional taxes and fees that may be applied by customs. Recipient is responsible for covering any costs incurred through customs as well as providing required documentation for the shipment to be successfully delivered. If the recipient does not follow through with required documentation and/or taxes and fees, the order is subject to cancellation, and all shipping costs incurred will be deducted from the refund in addition to the standard return fees.
    • MFI will not be providing shipping quotes for orders under $500. Customers will need to use their own shipping account, or the order can be sent to a freight forwarder within the U.S. where the customer will be responsible for getting their items to their destination.

  • Damaged Shipments

    • Please thoroughly inspect your package upon delivery. Customer must notify the carrier of any visible damage at time of delivery for insurance claim purposes.
    • Non-visible damage to the product due to shipping must be reported to MFI within 48 hours from the time of delivery.
    • If the equipment is damaged beyond use or visibly needs repair, the customer should refuse delivery of the shipment and notify MFI immediately.

  • Shipping Carriers

    MFI makes ordering easy with simple shipping options. We select the best carrier depending on the specific product. Carriers range from FedEx, UPS, DHL, Freight, and more.

  • Lead Time vs. Shipping Time

    Lead time refers to the amount of time required for your order to be prepared for shipment. Shipping time refers to the amount of time required for your order to be delivered, after the order has shipped from our facility or from one of our suppliers' facilities.

    To calculate an estimated delivery time, please add the product's estimated lead time to the estimated shipping time. You may refer to the table below for available shipping methods and respective transit times and costs.

This table details available shipping methods with respective transit times and costs.

Order Value Destination Service Cost Transit Time
Any U.S. Expedited Quote TBD
$0-$199.99 Contiguous U.S. Standard $10.00 5-7 Business Days
$200+ Contiguous U.S. Standard Free 5-7 Business Days
$200+ Contiguous U.S. Freight (Loading Dock) Free 5-7 Business Days
$200+ Contiguous U.S. Freight (Curbside) $75.00 5-7 Business Days
$200+ Contiguous U.S.
White Glove Delivery
$450.00 7-21 Business Days
$200+ Contiguous U.S.
White Glove Delivery (Residential)
$500.00 7-21 Business Days
Any Non-Contiguous U.S. & Canada Standard or Freight Quote TBD
$0-$499 International TBD Customer Account Only TBD
$500+ International TBD Quote TBD