- No merchandise may be returned without prior written authorization by MFI.
- Return period for products is 30 days from delivery.
- MFI shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product.
- Credit Guidelines:
- MFI Error: 100% credit including shipping expenses.
- Unused goods in original packaging receive an 80% credit, and customer is responsible for shipping expenses both ways.
- Damaged goods will receive credit dependent on the condition of the product, and customer is responsible for shipping expenses.
- No credit will be issued if the item is non-returnable, such as a custom or special order, or in the case that the item is damaged due to improper handling/packaging by the customer.
Return & Cancellation Questions
How do I cancel my order?
You may cancel your order by contacting us at firstname.lastname@example.org or by giving us a call at (800) 633-1558. There is no penalty for cancellation of an order prior to shipment, however, this does not apply to special/custom orders.
What can I return?
You may return most new, unopened items purchased within 30 days of delivery for a partial refund.
What is MFI Medical's return policy?
The return period for returnable products is 30 days from date of delivery. No merchandise may be returned without prior written authorization by MFI. Email email@example.com for further information or request for return.
When will I get my refund?
Typically, returns are processed in approximately 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
What is the cost for returns?
Please email firstname.lastname@example.org for further information or request for return to determine cost of returns.