Ordering Questions

Is the mfimedical.com checkout process secure?

Yes, our website is protected with the most secure encryption available. Your privacy is important to us, and this encryption ensures that your information stays private, safe, and secure.

Does MFI take orders over the phone?

Yes, our medical specialists are available to answer all of your questions, process orders over the phone, and send a formal quotation for you to review at your convenience. Feel free to contact our medical specialists anytime from 8 a.m. until 5 p.m. (PT) at (800) 633-1558.

Does MFI accept Purchase Orders?

Yes, purchase order numbers can be optionally added to your order during our secure online checkout. Purchase orders can also be emailed to info@mfimedical.com or faxed to (858) 831-7721. MFI offers terms to approved customers. New customers can email or fax a copy of a purchase order to become approved for terms. This approval process is quick and easy.

Does MFI process International Orders?

We do accept international orders. Online orders can be made through the MFI Medical website if PayPal is your preferred payment method. For payment via bank wire, cash, or direct deposit, orders must be processed over the phone or through email. To get started on an international order, please email desired products (with product numbers, if possible) and respective quantities with complete shipping address and contact information. Upon receipt of this information, our team will reach out with any questions and provide a quotation and payment instructions.

Payment Questions

What forms of payment does MFI accept?

• Amazon Account Payment - Amazon's domestic and international customers may sign into their Amazon account for a quicker checkout process. Bank transfers through Amazon Payment are enabled for U.S. customers only. For more information, visit the Amazon Payments Webpage.

• Domestic Credit Cards - Visa, Mastercard, American Express, and Discover Card are all accepted through the MFI Medical Equipment website.

• Dwolla Bank Transfers - Dwolla can be used on the MFI Website for domestic bank transfers within the U.S., without transaction fees. For more information or to sign up, please visit Dwolla's Website.

• Future Pay - FuturePay allows U.S. customers to buy now and pay later - without a credit card. To find out how it works and sign up, visit the FuturePay Website.

• PayPal - PayPal is a way for domestic and international customers to pay with a Paypal account that is securely linked to a debit or credit account (only ships to address listed on PayPal account). More information on PayPal's Website.

• Bank Wire

• Cash

• Check

• Direct Deposit

• Purchase Orders

Shipping & Order Tracking Questions

How can I check my order status?

MFI strives to keep customers as updated as possible. Tracking numbers will be emailed as soon as orders are processed and shipped. MFI will notify you if there are any delays longer than the stated lead time, providing alternative options, as available.

Are expedited shipping options available?

Expedited shipping is available for an additional charge. If you're facing a time constraint, please select an expedited shipping option during checkout. Our specialists will contact you via phone or email with the expedited shipping cost and options prior to processing your order. Additionally, MFI is able to ship using the customer's shipping account if requested.

Does MFI ship internationally?

Yes, MFI ships internationally on a daily basis. MFI is not responsible for duties, customs, and other charges related to international shipments. We recommend that our international customers contact their local authorities to calculate these charges and make sure that the goods can be imported into their country. MFI can also ship with a customers' shipping account, send dimensions and weight for a shipping label, or ship to a shipping forwarder in the U.S.

What are the costs for shipping?

Please refer to the "About Us" page for details on our shipping policy.

Which shipping carriers does MFI use?

Depending on the equipment and where it is being shipped, we may use DHL, FedEx, Global Logistics, Nation Wide Equipment Transportation, R + L Carriers, UPS, UPS Freight, USPS, or others. We ensure our customers receive their equipment in a timely manner and with the best price available, but are always happy to select your preferred carrier for shipping if desired.

How do I track my order?

Depending on which carrier your order is being shipped with, you can track your order either by inputting your tracking number into the following websites, or you can give us a call at (800) 633-1558 to get updates on your shipment:

• UPS
• FedEx
• USPS
• DHL
• R&L Carriers
• STI Van Lines
• Roadrunner Transportation
• Nationwide Equipment Transportation, Inc

Where can I find my tracking number?

Tracking numbers take 1-2 business days to receive. Your tracking number can be found in the email we send you after your order has been processed and shipped.

Warranty Questions

What is the warranty on products sold by MFI?

Warranties vary by product and manufacturer. Warranty information can be found on each product page above the add to cart button. Please refer to individual product pages and the "About Us" Page for further information.

Does MFI offer replacements and exchanges?

Yes, you can create replacement and exchange orders by emailing info@mfimedical.com. If you received a damaged or defective item, please get in touch with our team, and we can ship you a replacement of the exact item. Additionally, let us know if you would like to exchange an item for another.

Return & Cancellation Questions

How do I cancel my order?

You may cancel your order by contacting us at info@mfimedical.com or by giving us a call at (800) 633-1558. There is no penalty for cancellation of an order prior to shipment, however, this does not apply to special/custom orders.

What can I return?

You may return most new, unopened items purchased within 30 days of delivery for a partial refund.

What is MFI Medical's return policy?

The return period for returnable products is 30 days from date of delivery. No merchandise may be returned without prior written authorization by MFI. Refer to the "About Us" page or email orders@mfimedical.com for further information or to request for a return.

When will I get my refund?

Typically, returns are processed in approximately 2-3 weeks. Most refunds are fully refunded about 3-5 days after we receive and process your return.

What is the cost for returns?

Please refer to "About Us" page for details on our return policy.

Product Pricing Questions

Does MFI price match Products?

Yes, MFI has a team dedicated to searching the web and offering the lowest prices possible. If you find a lower price on factory new equipment from one of our competitors, please send a link to the equivalent product or a copy of the quotation with a lower price to info@mfimedical.com. Our specialists will review and contact you to complete the order at the new price. Price matching with MFI will ensure you will get the best price, paired with our high-quality customer service.

Certified Equipment Questions

Does Certified Equipment come with a certificate of conformance?

MFI strives to lessen our environmental impact through limited use of paper, however, we are able to provide a certificate of conformance for your medical equipment purchase upon special request. You can add this request to the comments on your order during checkout, or email your request to info@mfimedical.com.

Discount & Promotion Questions

Does MFI offer discounts for bulk or automated recurring purchases?

Yes, MFI Medical offers discounts on bulk or recurring purchases. Please email or call our medical specialists to discuss pricing and options that that fit with your company needs.

Does MFI ever offer promotions and discounts?

Yes we do! You can find current promotions, discounts, and coupons in our quarterly newsletter. You can sign up by entering your email address in the "Newsletter Sign Up" space below, which will enroll you in our MFI Medical Equipment newsletter. Don't worry - we hate spam as much as you do! We promise to never sell or share your email address with outside companies.