Items ordered from our website can be returned for FREE within 30 days of receipt of shipment in most cases. Most returns for items purchased directly from MFI must be processed through our Online Returns Center. Some products have different policies or requirements associated with them. If the "Shop with confidence" section under the add to cart button details "Free Returns", the product is eligible for returns.
Item must be returnable, unopened, unused, in original packaging and safety seals cannot be opened or broken. Return request must be submitted within 30 days of receiving delivery. Authorized returns must be returned within 10 business days of the return authorization. Customer is responsible for packing return properly. If item becomes damaged during the shipping process the return may be denied once inspected at MFI or the manufacturer.
Most returns must be processed through our Online Returns Center. Returns for oversized, non-returnable, or items past the 30 day return period can be requested by emailing returns@mfimedical.com with details of your return.
MFI shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product or the item is damaged during shipping. Denied returns will be immediately disposed of. Once the item is received at our fulfillment center, it will take approximately 5 business days to be processed by our team and 5 business days for the refund amount to show up in your account.
Shipping fees are non-refundable, except when due to MFI error. Shipping fee refund requests need to be requested below. Please be sure to list the order number, return reason, and a full explanation. The return still needs to be processed through the Online Returns Center.
We strongly recommend you keep your packaging for at least the first 90 days after purchase.
Cancellation Policy
You can cancel items or orders that haven't entered the shipping process. Once an order has shipped, it cannot be canceled. The order must go through the return process. You may refuse the order upon delivery, in which case the standard return policy for the item will apply. There is no penalty for cancellation of an order prior to shipment, however, this does not apply to special/custom orders.
Computers and Electronics
Electronics purchased from MFI that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of purchase. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.
Customizable Products
Returns on custom products that have had different customization options, including any configurations, or designs are as follows:
Digital Products
Unless otherwise specified, activation codes and software downloads are not returnable after purchase.
Extra Items
If you received an extra item in your shipment please email returns@mfimedical.com with the subject ‘Received Extra Item’. We will email you a prepaid return label to return the extra item.
Gifts
Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn't a gift receipt in the box, it may mean the person didn't mark it as a gift but still intended to send it as one. If you don't want the item, you can return it for a refund through our gift return process.
Installation Fees, Service Contracts, or Warranties
Installation fees can be canceled up to 48 hours before the service is performed. Service contracts or warranties can be canceled within 30 days of purchase.
Mattresses and Pads
Mattresses must be returned within 30 days in the original, unopened/unused packaging for a refund. Product exchange may be available if item is opened/used. Contact us to discuss your exchange request.
Non-Returnable Items
We would love to process every return request. However, due to health and safety concerns, we are unable to authorize all returns. Certain products are forbidden to be returned due to their biohazard nature.
Some items will state in their description that they are non-returnable. These items will also have a pop-up message once added to the cart that will have you confirm you are purchasing a non-returnable item.
Non-returnable items include but are not limited to:
Oversized Items
Oversized items may be returned to our facility by freight shipping. MFI actual shipping cost and return shipping fees will be deducted from your total refund amount. MFI's actual shipping cost may be substantially higher than what MFI charged on the initial order.
If an item is reported damaged or defective, troubleshooting is required before authorizing the return. MFI waives any shipping charges for damaged or defective item(s). If an item is received operating properly when returned or if the item is damaged due to improper packing by the customer, MFI may impose fees, or our returns department may deny the return. Please email returns@mfimedical.com for oversized items.
Wrong Items
If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting "the wrong item was sent" when prompted.